01 · HELP
Support, without the maze.
Orders
Order status, delivery questions and purchase-related support.
Account
Sign-in, password recovery, profile and account deletion guidance.
Payments
Checkout or payment-result questions connected to an order.
Privacy
Questions about personal data, rights and privacy-related requests.
02 · FAQ
Answers to common questions.
Where can I shop Personnaliser?
The customer shopping experience is currently focused on the Personnaliser iOS app. This website is the official home for brand information, support and legal pages.
How can I track an order?
Open the Personnaliser app and use the order area associated with your account. The information available there reflects the current status provided by the order workflow.
Which payment methods are available?
The payment methods available for a particular order are displayed during checkout. Availability can vary by transaction, device or service provider.
I cannot access my account. What should I do?
Use the password recovery flow, verify that you are using the email linked to your account, or contact support if you still cannot regain access.
How do I request account deletion?
You can start from the account controls in the app where available, or follow the instructions on our Account Deletion page.
Which platforms is Personnaliser available on?
Personnaliser is currently focused on iOS. The official download link on this website points to the Apple App Store.
03 · CLIENT CARE
Need a person?
For the fastest resolution, include the email linked to your account and an order number when your question concerns a specific purchase. Do not send card numbers, passwords or one-time codes by email or WhatsApp.