01 · REQUEST
Delete your account with a clear process.
- Start in the app
Open the account or profile controls in Personnaliser and use the account-deletion option where available.
- Confirm the request
Follow the confirmation steps shown in the app. You may be asked to authenticate again to protect the account.
- Email fallback
If you cannot access the in-app flow, email support@personnaliser.qa from, where possible, the address linked to your account.
02 · EFFECT
What deletion means.
Once a valid deletion request is completed, account data that is no longer required is deleted or anonymized in accordance with the service’s data-handling processes. Deletion may affect saved preferences, account history and access to account-specific features.
03 · RETENTION
Some records may need to remain.
Certain records may be retained when reasonably necessary to complete an outstanding transaction, prevent fraud, resolve disputes, enforce agreements, maintain financial or transaction records, or comply with legal or regulatory obligations. Where appropriate, records may be minimized or anonymized.
Retention is not used as a reason to keep data that is no longer necessary for a legitimate purpose.
04 · HELP
Cannot access the account?
Send an email to support@personnaliser.qa with the subject Account Deletion Request. Include the email address linked to your account and, if relevant, the phone number associated with it. Do not send a password or one-time code.