01 · SCOPE
Privacy, in plain language.
This Privacy Policy explains how Personnaliser handles personal information when you use the Personnaliser iOS app, this website, customer-support channels and related services.
By using the services, you acknowledge the practices described here. Where applicable law provides additional or mandatory rights, those rights continue to apply.
02 · INFORMATION
What we may collect.
Account and contact information
Name, email address, phone number, account identifiers, profile information and delivery addresses that you provide.
Order and transaction information
Order details, selected products, fulfilment information, payment status and transaction references. Payment-card details are generally processed by payment providers rather than being stored directly by Personnaliser.
Device, security and usage information
Device and operating-system information, IP address, app or website interactions, diagnostic data and security events where needed to operate, protect and improve the services.
Communications
Messages and information you provide when you contact client care, make a privacy request, submit feedback or enquire about a partnership.
03 · PURPOSES
Why we use information.
- Provide and maintain accounts, orders and customer-facing features.
- Process and confirm transactions and coordinate fulfilment.
- Authenticate users, prevent abuse, investigate security issues and protect the service.
- Respond to support, privacy, account and partnership requests.
- Improve reliability, usability and product experience.
- Send service messages related to orders or accounts and, where permitted, marketing communications that can be opted out of.
- Comply with applicable legal, accounting, regulatory and dispute-resolution obligations.
05 · RETENTION
No longer than reasonably necessary.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining transaction or support records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.
Retention periods can differ by category of data and legal context. When information is no longer needed, it is deleted, anonymized or otherwise handled in accordance with applicable requirements.
06 · SECURITY
Protection by design and practice.
We use technical and organizational safeguards appropriate to the nature of the information and the services, including access controls and protected communications. No internet or storage system can be guaranteed to be completely secure, so users should also protect their devices, passwords and authentication codes.
Never send passwords, one-time codes or full payment-card details to Personnaliser support.
07 · YOUR CONTROL
Your choices and rights.
Depending on the applicable law and the context of your request, you may have rights to access, correct or delete certain personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent.
You may also opt out of non-essential promotional communications using the method provided in the message or by contacting us. Account deletion guidance is available on the Account Deletion page.
To make a privacy request, email support@personnaliser.qa. We may need to verify your identity before fulfilling a request.
08 · CHILDREN
Designed for adult shopping.
Personnaliser is not intended for children to independently purchase or create an adult shopping account. If you believe a child has provided personal information in circumstances that should not have occurred, contact us so the matter can be reviewed and handled appropriately.
09 · UPDATES
Policy updates and contact.
We may update this policy when our services, providers or legal obligations change. The current version will be published on this page with its revision date.
Last updated: 10 August 2026
Privacy & support contact: support@personnaliser.qa
Location: Doha, Qatar